Our partnership = your IT value
Our Managed Services program is designed to be your IT partner — not your IT provider. Understanding that most businesses run in mission critical mode when it comes to IT concerns, Ohio Collaborative Learning Solutions helps clients maintain their IT needs by applying regular monthly maintenance tasks to your network backbone.
We reduce the likelihood and frequency of network failures and issues, thus saving our clients’ money and time in unforeseen downtime. The monitoring solution we put in place also assures that we have the information we need to make proactive and meaningful suggestions and that we know of issues as early as the customer does. By combining these two activities, we can reduce the overall cost of our customers’ networks, while at the same time creating a more stable and optimized network environment. This is backed up regularly with scheduled network health reviews with the customer, during which Ohio Collaborative Learning Solutions reviews reports with the client, providing a level of transparency previously impossible, and ensures optimum up time for your business. Read more
GETTING STARTED
Our proactive program combines 24/7 remote monitoring and preventive maintenance to your network so we can ensure the reliability and stability of your IT assets. We also face your biggest challenge head on — predicting what will fail and when. By combining regular and comprehensive preventive maintenance with robust real-time monitoring of your critical network and desktop devices, OCLS can prevent many network failures from ever happening, saving you time, reducing the business impact and increasing the productivity of your employees.
This solution is so effective that clients see immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.
THE NEXT LEVEL
Our clients seek help from us for many reasons, but the most common reason is network neglect due to a lack of time or initiative. Because your business is busy growing or trying to make the bottom line, there may be critical areas that have been overlooked. Security, firewall management, email content filtration and performance monitoring may not be the core focus of your IT staff, but they can greatly impact your network’s performance. Having non-IT employees routinely executing network maintenance tasks ultimately distract them from their primary job requirements, directly impacting the organization’s productivity. We can provide you higher levels of employee productivity by performing routine maintenance and monitoring your network.
Services available include:
- Outsourced IT support to experts. A staff of experienced, highly skilled resources will be watching the customer’s network 24/7 and dealing with network issues as they arise, allowing the customer to focus on core business activities.
- Improved customer service experience through higher call priority over non contract customers
- Server monitoring for any issues that may arise
- Backup monitoring of the customer’s backup solution to ensure that data is always protected
- Test restore. Provide periodic test restores of the clients data.
- Network monitoring. Monitoring the customer’s infrastructure to ensure that network traffic is performing optimally
- Workstation monitoring. Monitoring the customer’s workstations for issues that may arise to ensure optimum performance. Perform patch level and antivirus definitions
- Security monitoring of the customer’s firewalls, antivirus definitions and patch levels to ensure that the security solution is always updated
- Application monitoring of the customer’s email availability, Outlook web access, SQL database, and terminal services
- Endpoint security. Apply a complete security management system to the customer’s environment, including antivirus, antispyware and antimalware management, application licensing management, intrusion prevention and security policy management. Provide customers with customized detailed security activity reports on a monthly or quarterly basis
- Basic maintenance and self healing solutions applied to the customer’s servers, workstations and network devices
- Patch management. Monitoring and management of patch levels, ensuring desktops, servers and other core network devices are kept up to date
- Performance reporting. Monthly or quarterly CIO meetings to review customized reports, overall network health and strategic IT planning with customer. (See reporting guide for detailed report descriptions.)
- Time and materials support services. The method in which we apply remediation time in this program
- Engineering support. Provide engineers with the specialized skills necessary to complete various technical projects
- Project management expertise for any size project
- Vendor management. Work with relevant vendors that may provide services in connection with the technology on the client’s behalf
- Help desk support. Provide 24/7 service level agreement help desk support
- Reporting. Provide monthly and quarterly network performance and utilization reports
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